A series of Frequently Asked Questions has been provided to help you in placing your order. If you cannot find answers to your questions, simply send us an email at customer_service@advancis.com.

1. What methods of payment can I
use at the advancis.com estore?
 
2. What is your return policy?
3. Do I need a specific browser for shopping
at the advancis.com estore?
4. Will advancis.com confirm my order?
5. Will my order be taxed?
6. When will I receive my orders?
7. How will my orders be delivered?





What methods of payment can I use at the advancis.com estore?
While advancis.com accepts several forms of payment for regular purchases, special offers such as academic versions of software application can only be purchased via cashier's checks. This allows us to process your orders more quickly and continue to offer significant discounts to students.
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What is your return policy?
The Online Advantage 1.0 Acadeic Version comes with a 7 day-money back guarantee. If you any reason you are completely satisfied with your purchase, you will be able to return it for a full refund. Note: the 7-day period begins when you receive your confirmation email.
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Do I need a specific browser for shopping at the advancis.com estore?
To shop at the advancis.com estore, you need one of the following web browsers:
*Netscape Navigator 2.0 or later for Mac or Windows
*Microsoft Internet Explorer 2.1 or later for Mac
*Microsoft Internet Explorer 3.0 or later for Windows
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Will advancis.com confirm my order?
Yes. Advancis.com will send you an email confirming your order and listing the products and services selected.
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Will my order be taxed?
All software downloaded directly from the advancis.com web site as well as the software application accessed directly online are not taxed; the software include Online Advantage (Regular and Academic Versions), ReadyLive™, and ReadyWeb™.

By law, we are obligated to charge sales taxes for the services ordered through the advancis.com web site.
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When will I receive the software order?
As soon as your payment information has been processed, you will receive the information you need to access the software ordered. The time needed to process your order varies depending on the option you have selected.

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How will my software be delivered?
Your confirmation email will feature a special URL leading to the Online Advantage Start Page. From the Start Page, you will be able to launch the application as well as access the tools and resources.
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Ready to place your order?   




 
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