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Financial Services Companies Flunk Services Test
U.S. financial services companies get poor marks when it comes to serving customers and potential customers online, according to a study released Monday.


E-Governments On The Rise
Demand from citizens who have sampled the benefits of e-commerce is driving state and local governments to build new transaction capabilities for electronic government.


Many Couch Potatoes Are Online, Too
Some 44 million Americans currently watch TV and surf the Web simultaneously, according to a Dataquest report. Their ranks are expected to swell to 52 million by early 2001.


U.S., Europe Reach Data Privacy Accord
The United States and the European Union concluded an accord Wednesday that will protect consumers' privacy, maintain data flows and create the right environment for e-commerce.


Report Forecasts Boom For Online Retailers
Some 11 million shoppers will purchase goods or services from online retailers for the first time this year, spending more than $38 billion, according to a report by Forrester Research.


Loyalty Programs Don't Create Repeat Customers
Free toasters, bonus points, and other loyalty programs aren't creating repeat buyers on the Internet, according to a study from market-research company Jupiter Communications.


B-To-B Beats Growth Expectations
Business-to-business e-commerce is expected to reach the $5.7 trillion mark by 2004, according to a new survey by AMR Research (Boston). Industry leaders will move a whopping 60 percent to 100 percent of their transactions to the Web in the next two years.


E-businesses Face Tight Europe Privacy Rules
U.S. companies with online businesses in Europe will have to adopt stricter data privacy policies under the outlines of an agreement reached this week between U.S. regulators and European Union negotiators.



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