Companies Flunk Services Test
U.S. financial services companies
get poor marks when it comes to serving customers and potential
customers online, according to a study released Monday.
On The Rise
Demand from citizens who have
sampled the benefits of e-commerce is driving state and local
governments to build new transaction capabilities for electronic
Potatoes Are Online, Too
Some 44 million Americans currently
watch TV and surf the Web simultaneously, according to a Dataquest
report. Their ranks are expected to swell to 52 million by early
U.S., Europe Reach Data Privacy Accord
The United States and the European
Union concluded an accord Wednesday that will protect consumers'
privacy, maintain data flows and create the right environment
Report Forecasts Boom For Online Retailers
Some 11 million shoppers will
purchase goods or services from online retailers for the first
time this year, spending more than $38 billion, according to
a report by Forrester Research.
Loyalty Programs Don't Create Repeat
Free toasters, bonus points, and
other loyalty programs aren't creating repeat buyers on the Internet,
according to a study from market-research company Jupiter Communications.
B-To-B Beats Growth Expectations
is expected to reach the $5.7 trillion mark by 2004, according
to a new survey by AMR Research (Boston). Industry leaders will
move a whopping 60 percent to 100 percent of their transactions
to the Web in the next two years.
E-businesses Face Tight Europe Privacy
U.S. companies with online businesses
in Europe will have to adopt stricter data privacy policies under
the outlines of an agreement reached this week between U.S. regulators
and European Union negotiators.